Refund Policy

Effective Date: November 9th, 2026

1. Returns
Due to the consumable nature of our products, we cannot accept returns on opened, used, or partially used items, for health and safety reasons.

Unopened, unused products in original packaging may be returned within [14/30] days of delivery for a refund or exchange, minus original shipping costs.

2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within [7] days of delivery at contact@alfredchocolate.com with your order number and photos. We'll arrange a replacement or refund at no cost to you.

3. How to Request a Return
Through the contact form with your order number and reason for return. We'll provide instructions if your item is eligible.

4. Refunds
Approved refunds are issued to your original payment method within [5–10] business days of us receiving the returned item. Shipping fees are non-refundable unless the return is due to our error.

5. Order Cancellations
Orders can be canceled for a full refund only if they haven't yet shipped. Shipped orders are subject to this Refund Policy.

6. Contact Us

contact@alfredchocolate.com